Support responsiveness bilkul thik nahi tha
Meri support experience bilkul acchi nahi rahi. Jab maine pehli baar call kiya, toh response time bahut lamba tha, lagbhag 15 minute wait karna pada, jo ki frustrating tha. Phir jab issue bataya, toh mujhe baar baar repeat karna pad gaya, kyunki pehle support executive ko meri baat samajh nahi aayi. Doosri call pe bhi same problem hui, aur mujhe lag raha tha ki ek hi baat baar-baar explain karni hai, jo time waste hai. Kabhi kabhi toh transfer bhi kar diya kisi aur staff ko bina proper handover ke, jisse problem solve hona aur bhi difficult ho gaya. Woh log phone par polite the, par effective solution dene mein kaafi slow response milta tha. Automatic updates aur training thoda help karte hain, par support team ki delay mujhe disappoint karta hai. In sab ke baad main kehta hoon ki responsiveness mein kaafi improvement chahiye, warna users ka experience kharab hota rahega. Phone support iss tarah se frustrated banata hai, genuine madad nahi milti.