Support responsive nahi thi, isliye shayad main dobara nahi karungi
Mujhe training aur onboarding me jo sabse zyada umeed thi, wo thi ki support team humesha responsive rahegi. Par mere experiences ke hisab se wo bilkul alag tha. Jab main ne contact kiya, toh waiting time bahut lamba tha aur mere questions ko baar baar repeat karna padha kyunki har baar naya agent samajhne ki koshish karta tha. Maine socha tha ki timely aur consistent madad milegi, lekin aisa nahi hua. Jo basic queries thi unke bhi jawab der se mile, aur updates ke baad jab chhote issues aaye, support unresponsive lag rahi thi. Mujhe lagta hai maine compare kiya tha isko dusre platforms ke sath, jaha quickly resolution mil jata hai. Is wajah se, main shayad dobara training nahi karungi, kyunki mere liye consistency aur prompt response bohat zaroori hai.