Support responsive hone wali thi, par unexpected tha
Mujhe laga tha ki support team bohot responsive hogi, par mera experience thoda alag raha. Jo jadatar samay unka response thoda delay hota raha, especially jab multiple queries ek saath puchni hoti thi. Kabhi kabhi lagta tha ki mera ek hi issue baar baar samjhane ki zarurat padti hai, jo frustrating tha. Support ke log par practical solutions dene ki koshish karte the, par kabhi kabhi lagta tha ki unki taraf se bhi thodi confusion hai ki problem ko kaise handle karna hai. Training sessions acche the aur dialer ke use mein madad mili, par database updates ke baad kuch glitches bhi aaye jo time laga fix karne mein. Payment aur invoicing process thoda straightforward tha, wo chiz acha laga. Lekin overall, support ka speed aur clarity jitna expect kar rahi thi, waisa nahi mila. Yeh thoda surprising tha kyunki help line baithak wali thi, lekin actual mein itni help nahi mili jitni sochi thi.