Support responses were quick but steps felt out of order
I found the telephonic support generally helpful, as they responded quickly and tried to solve my issues patiently. However, the sequence of steps they suggested sometimes felt mismatched with the onboarding flow I was following, which made the process somewhat confusing. For example, they advised certain software updates before I was ready to use the calling tools effectively. On the other hand, the invoicing and payment processes were explained clearly and went through without major hiccups. Training materials also made good sense once I was past initial hurdles, so overall I think the support was effective but could be better organized to match user progress more intuitively. That would save some back-and-forth and reduce initial confusion.