Support responses required lots of repeated efforts

Support responses required lots of repeated efforts

I faced several issues with the software and contacted support multiple times. While they were polite and tried to assist, resolution was slow and required me to repeatedly explain the problem. Compared to other services I've used, their communication was less clear and often left me confused about the next steps. On the other hand, the payment and sign-up process went smoothly without hiccups. Despite their efforts, the delays in resolving my software access issues were frustrating, and I felt like I spent too much time chasing answers rather than getting support that worked quickly. Overall, the experience was more effort than help, with some positives in administrative matters but major problems in practical assistance.