Support responses faster than expected but not perfect
I've been using the software for several weeks, and the telephonic support has generally been responsive which was a positive surprise. I initially thought it might take longer to get help or clarifications once beyond the onboarding phase, but support staff have usually answered my queries with helpful information and follow-up within a reasonable timeframe. The daily use of calling tools and managing the database feature has gone well, and any issues I've encountered were resolved fairly quickly. However, I did notice occasionally that waiting a bit longer on hold was required during peak hours, which was a minor inconvenience. Alongside telephonic support, I also tried online resources that complemented the assistance. The sign-up and payment processes were smooth and handled without confusion, and automatic updates have been seamless so far. Overall, I am satisfied with how communication and support have gone day to day, although making wait times shorter during busy periods would be even better.