Support response was the real headache
Honestly, I was expecting things to go smoothly with billing and payments but it just didn’t work out that way for me. The invoice process was confusing from the start and when something went wrong with a payment update, I wasn’t sure where to go. I tried calling the support number, hoping they’d help me sort it out, but the wait times were long and the responses didn’t really fix anything. It felt like I was stuck going in circles, especially since there wasn’t any clear guidance on resolving errors in payments or invoices. Also, the automatic update feature didn’t catch the issue, which would have been helpful. I hate having to chase support repeatedly just to get a simple problem solved. Overall, I found the whole billing and support experience frustrating and not at all user-friendly for my needs. I wish they improved how they handle these hiccups because it was the biggest pain point for me.