Support response was the only good part
My onboarding experience with the training and software was mostly challenging. The training materials repeated the same instructions several times, which made progress slower than expected. Waiting for support responses felt a bit frustrating because sometimes it took longer than I anticipated to get help, although when the support team did respond, they were helpful. The signing up, invoicing, and payment aspects were fine, so I can’t complain there. But the pace and clarity of training left me wishing it was more streamlined and responsive. While I appreciate the helpfulness of support when available, the general responsiveness during my early use was lacking, which impacted how quickly I could get fully familiar with the software. If the training was more concise and support faster in replies from the start, I think the experience would have been better overall.