Support response was slower than expected
Having used several software platforms before, I was really curious to see how WFHI's telephonic support would compare. Unfortunately, my experience here was a bit disappointing. The support team took longer than I anticipated to respond when I called, which was frustrating given I had an issue related to the dialer function. This was different from my previous experience with other services where calls were picked up promptly or callbacks arranged. On the plus side, once connected, the support staff was polite and tried to help as best as they could. However, the guidance was sometimes unclear or required additional follow-up calls. I also noticed that the knowledge shared during these calls wasn’t always in a logical sequence, meaning I had to repeat information or ask for clarifications. This disorganized communication added to the delay in resolving my issue. The automatic updates sometimes seemed to conflict with the instructions given on calls, adding further complication. While I acknowledge the willingness of the support team to assist, the overall communication speed and clarity felt below what I had expected based on prior platforms used in remote work environments.