Support response was slow, unsure about future use
My experience with WFHI’s support and communication was disappointing due to the lack of responsiveness. When I encountered issues with the calling tools and database features, my attempts to reach support were met with delayed replies, which impacted my ability to proceed efficiently. The responses I did receive often took several days, making it difficult to resolve problems quickly or plan my workflow. While the staff was polite on occasion, the overall slowness created a frustrating experience. I attempted to use telephonic support multiple times but rarely got a timely solution or clear guidance. This made the onboarding process longer than necessary, and the training materials did not sufficiently address these issues. The billing and payment queries also took a while to get any acknowledgment. Given this lack of prompt communication, I am hesitant to continue with the software or repeat the sign-up and payment process. A more responsive system would be necessary for me to consider using WFHI again in the future.