Support response was slow, confidence definitely shaken
Initially, I felt optimistic about using WFHI's telephonic support but that changed. Even though the first response was polite, the overall communication felt slow and sometimes seemed to lack clarity. I was trying to understand some database features and dialer integration, and I kept asking for assistance. At each point, I was left waiting which made me feel uneasy about the system. It was hard to get some issues resolved as there seemed to be some gap in information exchange. I could not feel confident that the support team had a full grasp on the technical problems either. It left me thinking whether future help would be equally uncertain, causing doubts about how sustainable my usage could be. While they did call back once, it wasn't enough to fully resolve issues I was facing. By the end of the communication, my trust was diminished and I am unsure if I'll rely on this support for any critical issue I might have down the line. I expected a smoother experience but got frustrated instead.