Support response was slow but issues did get resolved
I contacted the telephonic support several times hoping for quick answers, but they were often slow to respond. Sometimes I waited longer than expected before getting connected to someone who could help. Their communication was straightforward but lacked urgency. Despite these delays, the issues I faced with the software and updates were eventually corrected, which means the support team was able to do their job adequately. I would say the outcome was acceptable but not impressive. The automatic updates caused some system hiccups, and support took time to advise on fixes or workarounds. While the help was not immediate, they did follow through on solving the problem after multiple interactions. This made using the software more manageable once resolved, but the waiting periods did impact my workflow temporarily. So overall, the support service got the job done but responsiveness needs improvement for better user experience.