Support response was slow but clear on follow-up
Reflecting back on my experience with the support team, responsiveness is one area where they struggled. It took a significant amount of time before I received a call back after raising my issue. Despite the initial delay, when they finally did respond, the communication was quite clear and organized, helping me understand the resolution steps properly. However, the overall wait time was frustrating and made me reconsider how much I would rely on their telephonic support going forward. The calling tools and dialer software themselves worked fine, and the billing process was hassle-free, but the customer support speed definitely needs improvement. I hope that future upgrades prioritize increasing responsiveness because timely assistance is crucial for people working remotely. For now, I would say the support experience is mixed with a noticeable weakness in responsiveness despite decent clarity on follow-up.