Support response was quick but navigating the knowledge base was tough
I remember initially trying to get help from WFHI support and was impressed by how quickly they picked up my call. The telephonic assistance was polite and they did their best to resolve my issue. However, when I tried to find specific tutorials or help articles at my own pace through their online database feature, it was a mixed bag. The content was often organized in a way that made it hard to locate exactly what I needed without some trial and error. Reflecting back after some weeks, I appreciate the human support but feel that the software and training documentation could be streamlined better. Overall, ease of communication with support was a positive, whereas self-service knowledge resources require improvement to avoid frustration for users.