Support response was okay but could be better, might try again
The telephonic support was a mixed bag really. When I called, they responded within a reasonable time, and the person I spoke to was polite and tried to help as much as they could. Still, some of the answers felt a bit vague or like they were reading from a script rather than really addressing the core of my problems. I had to call back a couple of times before I felt like the responses were genuinely useful. It wasn’t bad enough to put me off completely, though. I also noticed that after a few days, updates to the software automated themselves so I didn’t have to keep asking for help to stay current. In the end, I'm thinking about giving the support another shot if I run into more issues because the process wasn't frustrating enough for me to quit entirely.