Support Response Was Missing During Onboarding
During the onboarding and training phase, I found the response from support to be lacking. I had multiple questions regarding the initial setup and the software features, but the replies were delayed or sometimes did not address my specific concerns. There was no prompt follow-up after raising issues, which made it difficult to progress confidently. The training materials were available, but without adequate responsiveness from the team, it felt overwhelming. There was little clarity on how to use the calling tools and the dialer effectively, and when I sought help about database configurations, the support was minimal. Additionally, the updates seemed automatic, but I wasn’t fully informed about their impact. Overall, the onboarding felt incomplete, and the communication gaps left me frustrated because I had to figure out much of the software on my own. The invoicing and payment setup was also not very straightforward due to lack of clear guidance.