Support response was frustratingly slow and unhelpful
My experience with the telephonic support was disappointing. Initially, I thought reaching out to a live adviser would help me resolve the issues I faced during the onboarding process, but that wasn’t the case. The wait times were long, and the representatives often seemed unsure about procedural details, which caused a lot of back-and-forth. While I appreciated that I could eventually get through, the resolution progress was painfully slow. One small positive was that automated updates happened quietly without interrupting my usage, so that part was okay. However, the lack of prompt and clear communication from support meant that I spent more time stuck than progressing. The steps the staff guided me through sometimes felt out of order, making it harder to resolve my problems efficiently. Given how critical timely help is when learning a new software system, this left me feeling rather frustrated. I expected a smoother onboarding with more proactive advice. The invoicing and sign-up aspects were straight enough, but that could not make up for the struggles I faced on the support front. I hope they improve their communication flow because right now, getting timely assistance is quite a hurdle for me as a user.