Support response waise toh theek thi, par communication clear nahi thi
Maine jab support team ko call kiya tha toh unki response time theek thi, aur wo help dene ki koshish kar rahe the. Par mujhe lagta hai ki wo thoda unclear the apne baat mein, matlab mujhe samajhne mein problem hui ki mujhe next step kya karna hai. Vo thoda confuse kar rahe the jab main solution puch rahi thi. Mujhe aisa laga ki unhone meri problem dhyaan se nahi suni, aur mere case ko repeat karna pada baar-baar. Mujhe lagta hai ki agar support representative zyada patient hote aur calmly explain karte, toh better hota. Bahut baar mujhe lagta tha ki woh bas apne standard script padh rahe hain bina mere queries ko samjhe. Ye baat mujhe achhi nahi lagi, specially jab main kisi tech issue ke baare mein bata rahi thi jisme mujhe detailed guidance chahiye tha. Phone pe support lene mein mujhe thoda frustration hua ya fir stress hua, isliye aage bhi main kabhi help ke liye inhe contact karungi ispe mujhe doubt hai. Agar software ke updates suddenly automatic aate hai toh wo achha feature tha, lekin support communication mein thoda improvement chahiye.