Support response vs onboarding info
The people handling sales and pre-purchase info were fairly responsive; I never had to wait too long on calls or emails. What stood out most was the politeness and willingness to assist even if the answers weren’t always fully detailed. I appreciated this warmth, it helped me feel comfortable initiating contact during onboarding. That said, there was a clear distinction between how quick and cordial support was and the depth of information in onboarding materials. Sometimes I had to follow up multiple times before getting a fully clear answer, which made me rely more on exploring the software myself. In the end, the human interaction was definitely the most positive part of the early process, even though the guidance documentation could have been stronger to reduce back-and-forth questions.