When I first reached out to support, I had to explain my problem multiple times before anyone seemed

When I first reached out to support, I had to explain my problem multiple times before anyone seemed

When I first reached out to support, I had to explain my problem multiple times before anyone seemed to understand what I was asking. Initially, I waited on hold for almost 20 minutes just to get through to an agent who wasn’t really equipped to deal with my issue. After finally getting connected, I was transferred twice, and each time, I had to start from scratch explaining the problem again. It felt like the support team didn’t have access to any notes or previous conversations. Over the course of several days, I sent a few emails but received slow replies that often didn’t address my concerns fully. Eventually, they scheduled a callback which happened later than expected, and even then, the solution offered was only partial. Overall, this whole experience was frustrating because it took far too long, and the repeated explanations drained my patience without much progress. I expected more proactive communication and effective assistance considering the price I paid for the software and training. Sadly, this left me quite disappointed with WFHI's support communication.