4 out of 54 of 5Verified purchaseSupport and communication
Support response took time, but mostly helpful
The support experience compared to others I've tried was overall positive, though it did take a bit longer than I expected to get detailed answers. When I had to call because of a database syncing issue during a project week, I didn't get immediate resolution, but the guidance over the phone was clear once we connected. The dialer worked well, and the software updates didn’t interfere too much with my workflow. I wouldn’t say it was the fastest support I've ever received, but the staff was polite and informative. Since I could carry on with my tasks with only slight delays, I think the service matches what many in this business would expect, just allow a little extra time for responses.