I have mixed feelings about the support and how clearly things were explained during my experience.

I have mixed feelings about the support and how clearly things were explained during my experience.

I have mixed feelings about the support and how clearly things were explained during my experience. On one hand, when I reached out for help with setting up the dialer and integrating the database features, the explanations finally made sense, and the step-by-step instructions were fairly clear. On the other hand, it took much longer than I anticipated to get these clarifications over the phone, with long hold times and some back-and-forth that felt repetitive. The telephonic support was polite and tried to be helpful, but the communication wasn’t as efficient or straightforward as I hoped. Overall, while I appreciated the patience and the ultimate clarity once the support team got to the point, the drawn-out duration was frustrating at times. The automatic updates ran smoothly, so that part was fine, and the invoicing process was simple too. I think they could work on making the support communication quicker and more concise, which would improve the overall onboarding flow substantially for future users.