Support response took longer than my working hours
My experience with WFHI's telephonic support mainly revolved around the timing of their availability, which was a bit disappointing. Since I work mostly during specific hours, I found that getting through to a support agent outside those hours was nearly impossible. When I did manage to call, I had to wait quite a bit to get a response, which slowed down my workflow. The communication seemed mostly clear once connected, but the hours simply didn’t fit with when I needed help the most. Additionally, the software's automatic updates sometimes introduced issues that needed quick support resolution, but the timing issue delayed this. As for the database and calling tools, they worked reasonably well during regular hours but sometimes they required assistance just outside those times, leaving me stuck. Overall, the time taken to receive support made the experience less effective for my work schedule, which is something that I hope they might improve.