I found the support team polite but it took longer than I hoped to get my issues resolved. I was try

I found the support team polite but it took longer than I hoped to get my issues resolved. I was try

I found the support team polite but it took longer than I hoped to get my issues resolved. I was trying to set up their calling tool along with the database integration and encountered bugs that slowed my workflow. The software itself seemed fine, but the delay in communication meant I was stuck waiting for answers. Once they replied, the solutions provided worked as intended, which was good. But the overall time span from reporting a problem to getting a fix felt frustratingly long. Invoicing and payment processes were fine and processed without delay. The onboarding and training materials were clear, but the slow support response dampened the overall experience for me. I’m not sure if this is a usual case, but for now, the support's wait times would make me cautious using the product in a fast-paced environment.