I found the telephonic support generally polite and professional, but the time it took to get a full

I found the telephonic support generally polite and professional, but the time it took to get a full

I found the telephonic support generally polite and professional, but the time it took to get a full resolution to my query was longer than I had anticipated. For example, when I reached out about an issue with the dialer not syncing correctly with the database, the labels used in some prompts were confusing, which slowed communication initially. Support staff tried to clarify, but I had to restart the explanation during follow-up calls. Despite this, the issue did eventually get fixed, and later updates to the software seem to have improved stability. I’ve noticed that some training elements are clearer, though I still feel the user interface could benefit from more consistent terminology. Overall, waiting for solutions tested my patience, but the end results made continued use worthwhile.