4 out of 54 of 5Verified purchaseSupport and communication
Support response took longer, but labels made sense
The support system definitely did its job well, though in some cases it took longer than I’d have liked to get answers. The labels on sections like 'Dialer Settings' and 'Database Management' were intuitive, which helped me navigate the software without relying heavily on the manual. When I called support about the automatic updates feature, the explanations were straightforward and the staff knew what they were talking about. In the time it took to get through and get a full explanation, I was able to solve most issues independently. Practical use of the software is clearly supported by sensible labels and consistent wording, which made managing workflows easier in the long run despite a slightly slow telephonic response.