Support response timing caught me pleasantly off guard
My onboarding experience was overall positive, but what really surprised me was how responsive the support team turned out to be during training. Initially, I wasn’t sure what to expect since I had heard mixed things about similar setups, but their responsiveness exceeded my expectations. When I had questions about using the database and dialer tools, the support team responded fairly quickly and took the time to explain things thoroughly, which helped me get up to speed faster than anticipated. However, there were a few moments when there was a delay in communication, which made me wonder if they were juggling multiple queries simultaneously. Still, the overall quality of their assistance was impressive and pretty consistent through the onboarding flow. This balance between quick replies and detailed answers left a good impression, and I think it reflects well on the kind of support you’ll get if you decide to invest in their training program.