2 out of 52 of 5Verified purchaseSupport and communication
Support response times were not great
I had hoped the support team would be more immediately responsive based on the initial promises, but in reality, the telephonic support often took longer than I was expecting to get back to me. The communication was polite but sometimes seemed a bit scripted and less helpful than I anticipated. On the positive side, once they did connect, the priority assistance was able to handle the more complex issues fairly well, which I appreciated. However, the gap between my call and their response did reduce my overall confidence in the support. I guess I was looking for a quicker turnaround on basic queries than what actually happened during my experience here.