Support response times surprised me both ways
Looking back on my experience with WFHI's telephonic support, I found it to be a mixed bag. On one hand, whenever I reported issues with the dialer or database integration, the support team was generally responsive and took my concerns seriously. They made sure to keep me updated through the process of resolving the issue, which I appreciated. On the other hand, there were moments when the wait time to get through was unexpectedly long, and sometimes I felt the person on the helpline needed to consult someone else and couldn’t provide immediate solutions. The automatic software updates continued without causing disruptions, which was a relief, and the training sessions prepared me well for most scenarios initially. Still, a few calls for support required patience, which could be challenging when working on tight deadlines. In summary, the people behind the support channels genuinely wanted to help, but the variability in response speed surprised me even weeks after I started using the product.