Support response times had ups and downs, but they got there in the end
My experience with the telephonic support was a mix of positives and some frustration. Whenever I needed clarification about the training materials or the database setup, the support agents were warm and did try to help patiently. Sometimes though, I found it took longer than expected for someone to pick up or resolve the issue. That delay meant I occasionally had to wait or follow up multiple times before getting a clear answer. One time I was on a call where the explanations weren’t fully addressing my questions, which made me feel a bit hesitant about reaching out again quickly. Still, once the right person was on the line, the advice was helpful and practical. So while the support was not uniformly prompt, I felt supported overall and would try to call again if needed, but probably would prepare for some waiting time to get the detailed help I needed.