Support response times generally reasonable
I’ve been using WFHI software for some time now, and the support has been generally helpful across day-to-day operations. It’s not perfect; sometimes the wait for a response was a bit longer than I’d like, but usually they got back to me within a reasonable time frame. The communication channels are clear and I appreciate the telephonic assistance as a quick way to talk through problems. Most days, I managed the database and dialer features without needing any intervention at all, but it was reassuring to have support available when I needed it. One downside is that initial onboarding support was somewhat rushed, which left me guessing at a few points. However, once past that, routine help and updates felt well managed. I think if the first support contact could be a little more thorough it would improve the overall experience. But on balance, support response times for resolving minor issues are satisfactory, and I usually feel I’m not left waiting excessively.