Support response times felt reasonable in hindsight
Looking back over the weeks since I started using WFHI's software and training services, I can say that the communication and support have generally been quite good. Initially, I was a bit impatient waiting for replies on some queries about the software's dialing features and the database integration. Yet, as time passed, I realized that the support team was handling quite a bit and their telephonic assistance was consistent and polite. The response times, while not instant, were reasonable for the kind of technical guidance I needed. It was helpful that the ticketing and invoicing process was well structured, so I never lost track of what I had asked about. Training materials were clear to revisit on my own as well, which reduced the need for immediate contact with support. Reflecting now, the turnaround on my support requests averaged maybe a couple of days but never felt frustrating. In sum, though I initially hoped for faster replies, I appreciate the communication flow as it balanced thoroughness and respect for customers' time.