1 out of 51 of 5Verified purchaseSupport and communication
Support response times far longer than I was used to
I expected faster telephonic support based on my previous experiences with similar remote workflow software providers, but the reality here was quite different. While I anticipated some waiting time, the delay in getting a response was significantly longer and exceeded what I consider reasonable. This lag in support accessibility sometimes left me stuck during critical phases of using the database and dialing features, impacting my workflow. The support quality, once connected, was acceptable, but the overall time taken to get assistance was disappointing compared to my expectations. I hope improvements can be made to match quicker response standards usually available elsewhere.