Support response times: a mixed experience over days
In dealing with WFHI’s support and communication, I experienced a mixture of responsiveness. When I contacted them regarding questions about the dialer integration and the database setup, I found that the replies were not immediate and sometimes took several hours to arrive. Over a typical day, this waiting period was inconvenient, especially as I had active work depending on clarifications. However, once contact was made, the support personnel provided clear and helpful guidance, explaining the steps I needed to take to resolve issues or improve my workflow. Telephonic support channels were reachable but often faced minor delays in connecting, which added some friction. The automatic updates in the software occasionally brought changes that weren’t immediately communicated, causing me to require support more often. Despite this, the communication was straightforward and factual, ensuring I was informed in detail when I received responses. Response time was definitely a point that could be improved to provide smoother support, but the quality of answers once received was adequate and useful for my needs.