Support response time zyada tha, par support theek tha
Mujhe support se help lena tha, par woh hamare working hours mein thoda fit nahi baithta tha. Main mostly din ke end mein free hota hoon, lekin unka support availability time mere routine ke mutabiq nahi tha. Dialer aur calling tools kaafi theek chal rahe the, aur training sessions bhi decent lage. Par jab main kisi technical problem ke saath phone pe baat karna chahta tha, toh response lene mein zyada wait karna padta tha. Automatic updates automatically chalti rahi, jo ek acha point tha, lekin support ka problem yeh tha ki jab tak woh manage karte, mujhe time lagta tha. Bas ek do baar main frustrated bhi ho gaya tha, lekin samjhta tha ki har company ke limitations hoti hain. Database feature sahi tha lekin overall support ki timing ke wajah se main 2 star hi dunga.