Support response time was the only decent part
Having used other remote workflow tools before, I had certain expectations about the support and communication experience with WFHI. Firstly, the onboarding was confusing and seemed less intuitive compared to what I was used to with prior software. The process felt fragmented, and support reps didn't always provide timely answers to clarify what I needed to do next. That said, I must admit that when I did call their telephonic support, the agent was polite and clearly explained the billing setup, which I found better than in my previous experience. However, follow-up on open issues lacked consistency, which was disappointing. The automatic updates caused some interface changes without clear instructions, making it harder to navigate at first. In contrast, the database integration was okay, though not impressive. Overall, the support system fell short of what I expected, except for those isolated decent calls. I was left feeling more frustrated than helped.