1 out of 51 of 5Verified customerSupport and communication
Support response time was the main problem throughout
I honestly found the support team’s responsiveness to be the most frustrating part of my experience. I kept waiting on replies after calling and messaging about technical issues with the dialer and database feature, but answers were slow or sometimes non-existent. Because of this, I wasn’t sure if anyone really understood the problems I was describing. The lack of timely communication made me question if there was a reliable support system behind the software. It felt like whenever I needed an urgent resolution, there was a delay that blocked progress. I’m not sure if this is normal or just how things worked out for me, but this definitely stood out as a major negative.