4 out of 54 of 5Verified purchaseSupport and communication
Support response time was the highlight, though some clarity lacked
The telephonic support was quite fast to respond when I reached out for help, which boosted my confidence overall. They guided me through the database syncing issues I was having initially, and the staff were polite and patient. However, I felt a little unsure about the explanation around automatic updates — it was a bit too technical at times and not easy to follow completely. Even so, knowing that someone was on the line willing to help made me feel more comfortable working with the software. So while the response was great, I wish the communication could have been a little clearer in some parts for full confidence.