Support response time was the clearest standout
Signing up and starting with WFHI's services was a mixed experience in terms of communication. The platform's software installation and activation worked fine, and I managed to set up my database without much trouble. However, getting consistent support to clarify a few doubts took longer than I expected. The telephonic assistance was helpful once connected, but reaching the right team initially was a bit slow. This contributed to a longer-than-ideal waiting period before I felt comfortable fully using the dialer and calling tools. On the other hand, the training resources were sufficiently detailed, and their automatic updates usually improved software performance rather than creating issues. The invoice and payment process was clearly structured and transparent, which added some ease to the whole onboarding experience. I found that while the software capabilities are robust and the training adequate, early steps in getting going are where the challenges popped up mostly due to communication lags. Support was willing to help, but it felt like a bit more responsiveness upfront could have made the transition faster. Overall, the waiting time to get fully operational was a noticeable aspect, although once fully onboard, I felt more at ease using all features independently. This was the main thing that stood out for me, and it shaped my overall impression without making the experience entirely negative or positive.