Support response time was meh but that one call stood out
You know, I tried reaching out to support a few times before going ahead with the purchase and honestly, the response wasn’t really impressive most of the time. I mean, the emails and chat replies took longer than I expected, which made me wonder if investing here was the smartest move. But one thing I have to say is that during one phone call, the person was kind of patient and explained the invoicing process pretty clearly, which was nice. Otherwise, usually I felt I was left waiting and sometimes got answers that didn’t quite match what I asked. It’s quite weird because I was also checking how easy it was to find the training modules and info about database usage before buying, but the slow support made me second guess. So yeah, support had its moments but overall it wasn’t great fun waiting around. That one phone call though did give me a little clarity.