Support response time was mainly as expected, balanced experience
I found the support and communication from WFHI overall met my expectations, though there were a few nuances worth noting. The telephonic support was responsive and polite, addressing my queries in a timely manner which was reassuring since I anticipated possible delays. Occasionally, resolving more complex issues took some back-and-forth calls, extending the time slightly beyond what I initially expected. Nevertheless, the quality of help was consistent throughout and the representatives demonstrated detailed knowledge, which helped compensate for the minor delays. Communication regarding updates and training sessions was clear and well-scheduled. The onboarding flow had some small gaps where I needed to explore independently, but support was available when needed. Invoicing and payments proceeded smoothly with automated reminders that matched the timeline given at sign-up. Overall, the support team delivered a measured and reliable service with turnaround times that more often than not aligned well with what I'd hoped going in.