Support response time was longer than I thought
Honestly, when I first reached out to the telephonic support, I was expecting a quick resolution, maybe a call back within a few minutes. But it actually took close to an hour before someone got back to me, which felt a bit slow given how urgent some issues seemed at the time. On the plus side, once I connected with the team, they were polite and listened carefully to my problems. They explained a few details about how the dialer and calling tools should be working, which was helpful since I was still getting used to the software. I guess my expectations were pegged on quick fixes, but sometimes the answers took a little longer than hoped. Also, the communication was clear, and they didn’t rush me off the call. It's just the wait time that threw me off a bit. Still, it's a learning curve, and I’m hopeful the support becomes faster as I continue using the platform.