I found that the day-to-day support and communication were somewhat inconsistent over the period I w

I found that the day-to-day support and communication were somewhat inconsistent over the period I w

I found that the day-to-day support and communication were somewhat inconsistent over the period I was using the software. While the initial onboarding call went smoothly and telephonic help was accessible, subsequent requests for assistance seemed to take longer to be addressed than I anticipated. Sometimes waiting several hours before getting a response affected my ability to solve problems in a timely fashion. The team was professional and helpful once contact was made, but I had to follow up multiple times for certain issues. Automatic updates combined with the support delays occasionally made it harder to keep track of changes and relevant fixes, which added to the difficulty. Despite these challenges, I did receive priority assistance when I escalated, though the waiting period was a bit frustrating. Overall, support was adequate but not as prompt as I expected based on the onboarding promises. It seems they handle concerns carefully but pace improvements could enhance the experience for daily users.