Support response time was decent, overall a smooth journey
Looking back, the responsiveness of the WFHI support team during my training and onboarding has been quite good, though not perfect. Sometimes there was a bit of a lag between my queries and their replies, which required some patience on my side. However, when I did get hold of them over phone, they were helpful and willing to explain the finer points of the software and processes. I think the team balanced multiple requests well and tried their best to assist. The initial training sessions aligned well with their onboarding materials, so I wasn’t totally dependent on live help, but their availability added confidence to the journey. If I were to tell a friend about it, I’d say it’s mostly smooth with occasional waiting, but you’ll get the answers you need eventually. That level of support made me more comfortable working through the different phases of getting started with the platform.