3 out of 53 of 5Verified purchaseSupport and communication
Support response time was decent, but clarity lacked
My experience with telephonic support was a mix. When I contacted them, they answered quickly and were polite, which was good. However, the solutions offered were sometimes generic and did not fully resolve my issues. I needed to call back on two occasions for the same problem, which was frustrating. The software itself was generally fine with features like the dialer and database working as expected. But when it came to complex queries or billing questions, the support team couldn't always help immediately. Overall, I am unsure if I will seek their help again since the responses weren't fully satisfying but at least it was not entirely unhelpful. The communication flow needs some improvement especially for follow-up support.