Support response time was average, nothing exceptional
I contacted telephonic support right after signing up to clarify some doubts about the software features and the billing process. It took a couple of days before I was able to get through and start a useful conversation, which was a bit longer than I expected. Once connected, the support staff answered most of my questions but some needed a follow-up call to clarify fully. I did notice that the process to get going was neither very fast nor particularly slow, just somewhere in the middle. Communication was straightforward, no extra fuss, though I had hoped for quicker prioritization given that I was a new customer trying to settle in. In the end, I managed to start using the tools properly, but the delay in response did slow down my set up somewhat. Overall, the support was okay but could be improved for those who want to get started more swiftly. The experience left me neutral since waiting times balanced out the eventual helpfulness.