Support response time varied over a week
I've been using the WFHI software for a couple of weeks now and the support has been a bit of a mixed bag. On some days, when I had questions about the dialer or database features, the telephonic support team responded fairly quickly and explained things clearly. However, there were also a few occasions when my calls went unanswered or the wait times were quite long, which was frustrating. The day-to-day communication felt inconsistent; some interactions were warm and helpful, while others seemed rushed. I appreciate that the updates to the software happen automatically, which saved me time and effort, but when I did encounter problems, the level of assistance I received varied. Invoicing and payment processes were clear and went smoothly, which was a relief, as that part can often be complicated. Signing up was straightforward, and the onboarding training provided useful insights, though I felt some of the instructions could have been more concise. In summary, while there were positive experiences with support, the inconsistency made it less reliable than I would have liked. It’s not a bad system overall, but I hope they improve their communication speed and availability. I do intend to keep using the software, but I’ll be paying attention to how their support evolves in the coming months.