3 out of 53 of 5Verified purchaseSupport and communication
Support response time thodi alag thi, expectations ke contrast mein
Mainne expect kiya tha ki customer support quick aur fully informed hoga, par experience thoda mixed raha. Jab maine call kiya, initial response prompt tha, lekin jab baat technical training ke complex points tak aayi, toh lag raha tha ki support team ko poori knowledge nahi thi jo mujhe chahiye thi. Approach thoda formal tha, jitna chahiye tha utna flexible nahi. Idhar-udhar baatein karte karte samajh aaya ki mujhe khud kuch cheezein dubara self-help training modules se clear karni pad rahi hain, jo thoda frustrating tha. Lekin overall support courteous tha aur unhone meri baat dhyan se suni, toh ye mila jula experience tha jo expect kiya tha uske relative.