Support response time thoda alag tha from mere expectations
Main expect kar rahi thi ki support service jaldi response degi jab main call karungi. Par actual mein, starting mein kaafi time laga just reach karne ke liye, matlab waiting time jyada tha. Jab finally baat hui support se, toh basic questions ke jawab theek the, same time mujhe laga thodi clarity miss ho rahi thi, especially software ke koi features mein. Onboarding thodi slow rahi kyunki training sessions mein bhi mujhe lag raha tha ki explanations zyada detailed nahi mil rahe the. Payment process aur invoice samajhna theek tha, usmein problem nahi thi. Lekin overall support aur communication ka experience mere expectations se thoda kam rahi. Aisa nahi ki service poor thi, par jitna fast response chahiye tha, woh nahi mila. Ab soch rahi hoon ki agle baar thoda patience rakhna padega aur shayad schedule pe jyada focus karungi taki time avoid ho jaye.