Support response time tha sabse bada plus
Support ki jo regular behaviour thi, woh mujhe kaafi pasand aayi, especially time lekin support response simple hi nahi tha, it showed commitment from their side. Day to day jab bhi software use kar raha tha aur koi question ya technical issue aya, toh unhone reasonably jaldi reply aur advice di. Of course, kabhi kabhi delay bhi mila, par overall it was manageable. Chat se leke calls tak jo communication tha, woh natural tha, koi rushed feeling nahi di. Baaki jitna bhi training mila ya manuals diye gaye, unka follow up bhi hota raha, jisse pata chalta tha ki unko apne customers ka support karna seriously lena hai. Actually, woh jo chhota interruption hota tha jab updates release hote, uske baad bhi kaafi smooth transition raha, aur technical team se milti rahi help. Jo point mujhe repeat karna hai woh yeh ki woh support zyada apne aap se follow up karte hain, matlab jab baat karte ho toh hamesha lagta hai ki woh genuinely interested hain solution dene mein. Yehi wajah hai jo mujhe lagta hai ki main unka software continue use karungi aur unki support ko recommend karungi.